You can find all the information you need about our customer service here.

Customer service

Are you a content creator or influencer and want to work with Bears with Benefits? Here you will find all the information about becoming part of our beary cool community and how you can team up with us for influencer campaigns and UGC partnerships.

Influencer and UGC partnerships

Do you have a press inquiry or would you like to write editorial content about Bears with Benefits? Here you’ll find all the information and contact details for media and PR inquiries.

Press inquires

Do you have questions about our products or want to know which bears are best suited to you? Our nutritionist will be happy to help you – personally, competently and individually tailored to your needs.

Contact our nutritionist for product-related queries

Here you will find information about the sale of our products in the B2B area.

Sale of our products (B2B)

Connect with Us, Your Solutions Await! 🚀 Reach out for swift assistance, friendly guidance, and a touch of excellence. Your satisfaction is our priority!

Help Center Switzerland

Welcome to our Help & Contact section! Here, you’ll find helpful articles and guides on how to reach different teams across our company – whether you need customer support, product inquiries, or have other questions.

Help & Contact

How can I get in touch?

Customer service working hours

What if customer service doesn't answer?

How can I collaborate with you?

Press enquiries

How can I get in touch with you?

How can I sell your products?

How to place an order

Change of payment method

My order was canceled

Orders

Which countries do you ship to?

Dispatch time

Pickup points

Shipping costs

How long does the delivery take?

Our carriers

How to track an order

Delivery & Timing

Tracking link not updating

Package sent back to warehouse

Delivery takes too long

Delivered but not received

I have not received my package yet

My parcel arrived damaged

I received wrong bears

Products are missing

Free gift is missing

Issues with delivered package

Delivery problems

Order was not dispatched yet

Modify my order

Cancellation after dispatch

How to return my order

Cancellation, modifications & returns

Accepted payments

Gift Vouchers

Can I pay cash on delivery?

How long does it take for the refund to be credited?

Payments

Where can I find a discount code?

I forgot to add the discount code

I've found a better discount

Can I combine discount codes?

Whatsapp discount codes

Free products to try

Discount codes

Payments, discounts & promotions

Pregnancy & breastfeeding

Kids products

Pregnancy & Kids

How do I make use of the satisfaction guarantee?

They are not effective on me

I don't like the bears

I felt sick after taking the gummies

Satisfaction Guarantee

For your hair

For women’s health

For wellness and health

For energy and focus

For your skin

For body and fitness

For kids

Free beauty test

What we offer

Can I combine more bears?

Product catalogue

How to combine Biotin and Keratin

Can men consume these bears?

Different Skin Products

Burn Baby Burn & losing weight

When should I start the PMS bears treatment?

How long do I have to take the bears before I can see and feel results?

How long can I take them?

Bites & fructose

When should I take the bears?

Difference between Shape Bears and Bites Shape

Difference between bears and bites

Difference between Trust Your Gut and One in a Billion Gut Bears

FAQs about Our Products

Our certifications

Bears and the birth control pill

Are there possible side effects?

Hair bears and body hair

Safety and side effects

Thyroid and bears

Bears and other medications

Thyroid and other conditions

Vegan products

Our vegan products

Gluten free

Alcohol free

Allergies and intolerances

Products

Shops

Retail stores