Please note that cancellation of an order cannot be guaranteed as we aim to dispatch your order as soon as possible, and once it is placed, our warehouse team begins processing it. We recommend carefully reviewing your order to ensure all details are

Please note that cancellation of an order cannot be guaranteed as we aim to dispatch your order as soon as possible, and once it is placed, our warehouse team begins processing it. We recommend carefully reviewing your order to ensure all details are correct before submitting it. Changes or exchanges of products are not possible after the order has been placed.During our working hours, we will attempt to cancel your order if possible. To assist us in processing your request, please provide the following information:<ul data-start="584" data-end="651" style=" text-decoration: none;"><li data-start="584" data-end="605">Your order number</li><li data-start="606" data-end="619">Your name</li><li data-start="620" data-end="651">The reason for cancellation</li></ul>If you wish to cancel your order because you found a better offer or discount, please contact us, and we will check if we can accommodate you.Please include&#xA0;&quot;CANCELLATION REQUEST&quot; in the subject of your email to help us process your request more quickly.We appreciate your understanding!

Order was not dispatched yet

Once an order has been placed, we're unable to make changes to the products, including adding or removing items. Our team works diligently to process and dispatch your order as quickly as possible, and once the order is confirmed, it’s almost impossi

Once an order has been placed, we&apos;re unable to make changes to the products, including adding or removing items. Our team works diligently to process and dispatch your order as quickly as possible, and once the order is confirmed, it&#x2019;s almost impossible to modify it.For this reason, it is crucial to double-check all details before finalizing your order, especially your delivery address. It is your responsibility to ensure that your name and address are entered correctly. If you notice any inaccuracies or missing information, please notify our customer support team immediately. You can reach us via&#xA0;<a href="https://www.bears-with-benefits.ch/pages/helpcenter" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">CONTACT FORM</a>.Incorrect or incomplete addresses can cause significant delays in processing your package. In some cases, they may even result in your order being placed on hold. To avoid any inconvenience, please make sure all address information is complete and accurate at the time of purchase.We want to provide you with a seamless shopping experience, and confirming your details beforehand will help ensure your order arrives promptly and without any issues. Thank you for your understanding!

Modify my order

Once your order has been dispatched, cancellation is not possible. However, you can reject the delivery, and your package will be automatically returned to us.

Once your order has been dispatched, cancellation is not possible.&#xA0; However, you can reject the delivery, and your package will be automatically returned to us.

Cancellation after dispatch

Learn how to correctly return your order.

How to return my order

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Help Center Switzerland

Here you will find all the information you need about canceling, changing and returning your orders. We are always happy to offer you a simple solution.