Find clear guidance on canceling orders and initiating returns. Understand the steps involved, learn about our return policy, and get answers to common questions regarding cancellations.
To start the process, we ask you to fill out the cancellation form. HERE is the link. As soon as we have received the form, we will take care of the cancellation immediately. If you have any further questions or need assistance, we will be happy to h
We need some information to create a return label for you. Please fill in the information HERE and our customer service colleagues will contact you as soon as possible.
We cannot take back jars that have already been opened. Please contact our customer service colleagues via the CONTACT FORM if you would like to return such products. If you wish to return products because you are not satisfied with them, we are happ
Of course! We accept the return of sealed jars if you are not satisfied with your purchase. We need some information to create a return label for you. Please fill in the information HERE and our customer service colleagues will contact you as soon as